Here at Tuteria, we’re driven by a mission and vision to make quality customized training available to everyone. We assist students by associating them with the best instructors and instructive substance, while additionally engaging individuals to acquire pay by working with us.
However we’ve had some early triumphs, we accept we can change the way a great many individuals instruct, learn and access training in Africa and past – and that we will accomplish this by working with skilled individuals who need to roll out an improvement in schooling and giving them the space, assets and backing to accomplish the best work of their lives.
We are enlisting to fill the situation underneath:
Occupation Title: Learning Support Officer
Area: Gbagada, Lagos
Work Type: Full-time
About the Role
We’re expecting to select a fiery, and proactive Learning Support Officer to offer unprecedented assistance to our different clients and tutors.
This joins getting walk around guests, giving obliging information about our organizations, helping clients with finding the best mentors, wrapping bargains up, following up customers, resolving questions, and offering on-going assistance to coaches and clients.
In this work, you’ll work with the Customer Experience gathering to ensure the smooth-running of social occasion works out, and besides with the private instructing gathering to help clients with partner the best tutors. You’ll moreover give pieces of information into clients’ necessities and how best Tuteria can serve them better.
Our gathering is pretty much nothing yet incredibly amazing, so your voice will be heard and your musings will make critical responsibilities to the business.
This is a regular occupation arranged in Tuteria’s office in Gbagada, Lagos; you will be expected to manage most finishes of the week.
What You’ll Be Doing
Settle on outbound and inbound decisions, messages, and messages to guarantee all customers and coaches get the best help.
Work with different partners to discover and put reasonable guides for customer demands.
Circle back to all demand from clients through telephone, email, WhatsApp or some other method for correspondence to guarantee they book exercises.
Distinguish client needs or protests and take into account them as they emerge, and advise the executives.
Selling, strategically pitching and up-selling customers on different administrations offered by Tuteria.
Perform different exercises allocated every once in a while
What it’ll take to succeed
are enthusiastic about instructive administrations, and couldn’t imagine anything better than to be a piece of our vision to further develop admittance to great schooling in Africa. You’ll compare with many clients across Nigeria to guarantee they have a significant learning experience.
Are compassionate, well disposed, have incredible consumer loyalty attitude, appreciate chatting with individuals and be prepared to take the necessary steps to get clients to utilize our administrations. You should be extraordinary at building up affinity with clients and partners.
Are enticing, and have a demonstrated capacity to offer anything to anybody.
Have incredible listening abilities to get what the client truly needs and furthermore have the tolerance to deal with discussions successfully regardless of the client’s expertise level.
Are coordinated and meticulous.
You ought to have:
Applicants ought to have a Bachelor’s Degree capability
No less than 3 years’ involvement with a Customer Experience or Learning Support job particularly in an instruction organization
A foundation or involvement with instruction will be a benefit
Five star order of composed and communicated in English, with a reasonable, develop complement that rouses trust in clients.
Solid arrangement abilities, have the option to convince or persuade clients, and go to any length to bring deals to a close quick.
A utilitarian PC, and the capacity to utilize the PC very well particularly MS Excel and Google Docs.
A talent for chatting with a great deal of clients, and have superb telephone manners.
What We Offer
At Tuteria, we accept individuals who accomplish extraordinary work merit incredible help. Here are a portion of the advantages of joining our group:
N120,000 month to month compensation
Complete clinical protection
Yearly learning improvement payment
10 days of paid leave barring public occasions
As long as 12 weeks of paid maternity/paternity leave
Organization annuity commitment